Associations juggle between multiple tasks at a given point of time and with different technologies it becomes more cumbersome to keep track of the activities while aiming to enhance member engagement and retention at the same time. This is where Fonteva for associations steps in! It offers a comprehensive solution to manage and optimize the association operations and enhance member engagement thus standing out as an ultimate solution.
Let us delve into a user story to understand the role of Fonteva AMS in association management.
Navigating Association Management with Fonteva AMS in Action- Understanding through a User Story
Meet our membership association committed to the professional development of members through educational programs, networking and advocacy. As the association expanded its offerings, it encountered heightened challenges due to its fragmented technology stack.
The Association’s Current Technology Stack
The association relied on disparate technologies to manage their day-to-day operations. For example,
- Event Management System for managing presentations, seminars, conferences, meetings and other events.
- Learning Management System for offering courses and certifications to help the members develop professionally.
- e-Commerce and Accounting for managing non-dues revenue and accounting.
- CRM for getting a unified view of members to improve engagement and retention.
Challenges and Requirements of the Association
The association faced challenges due to different technologies that hindered data insights and personalized outreach strategies.
- Data silos across multiple technologies and platforms leading to inefficient member data management and lack of actionable insights.
- Inability to understand member behavior, needs, preferences, and sentiments leading to missed opportunities for creating personalized engagement strategies.
- Members experienced disjointed engagements across multiple touchpoints affecting satisfaction and retention rates.
They required a unified solution that would improve member engagement and track progress in the following key areas.
- Total people registered for an event, total event attendance and total tickets sold for the event.
- Total number of registrants for certification courses, number of certificates given, number of members who completed/did not complete a course.
- Total membership renewal rates and member satisfaction scores.
- Total increase in non-dues revenue through e-Commerce store.
Unlocking Member Engagement with the Power of Fonteva for Associations
Fonteva AMS emerged as a seamless solution for the association by eliminating inefficiencies and providing a holistic view of member data. Using Fonteva, the association personalized their outreach efforts and tracked key performance areas effortlessly. With robust analytics capabilities, they enhanced member engagement, driving satisfaction, retention, and organizational success.
By replacing their existing technology stack with a unified platform, Fonteva for association optimized member engagement in the following ways:
- Fonteva consolidates member information, offering a holistic view of member behavior, needs, and preferences.
- By leveraging insights, the association created targeted communication strategy that resonated member needs.
- Fonteva connects the dots from event registration to course completion. This creates a smooth and satisfying member experience.
- The association improves membership renewal by creating an auto-renewal option.
Measuring Success: How Fonteva AMS Enhanced Key Performance Areas?
Using Fonteva AMS, the association enhanced its key performance areas thus improving revenue and fostering continued growth. Here’s how:
- Event Success: Tracking event registrations, attendance, and ticket sales for all events within a centralized platform.
- Education & Development: Gaining insights into course enrollments, certifications and course completions to enhance educational offerings.
- Retention & Growth: Monitoring membership renewals and analyzing overall satisfaction scores to enhance member retention.
- Increased Revenue: Tracking the impact of the e-Commerce store on non-dues revenue generation unlocking sustainable financial success.
User Story Takeaway- Unlocking Growth with Fonteva for Associations
Fonteva AMS transforms the association’s data management, paving the way for enhanced member engagement and improved member satisfaction. With streamlined operations and automated tasks, the staff can focus on strategic initiatives, leading to increased efficiency and smart decision-making. These outcomes are pivotal in the association’s journey towards achieving long-term missions.
Aplusify: Your Trusted Partner in Fonteva AMS Success
We understand the complexities of implementing and managing a new AMS. That’s where Aplusify comes in! We excel in Fonteva implementation, offering expert services tailored to your association’s needs. Our certified professionals ensure a smooth transition and ongoing support, maximizing your Fonteva AMS investment. With deep expertise in association management solutions, Aplusify empowers your organization to focus on strategic initiatives and drive growth.
- Expert Implementation: Our certified professionals handle the technical aspects, allowing you to focus on strategic initiatives.
- Ongoing Managed Services: Free yourself from day-to-day management. We provide ongoing support and ensure peak performance of your Fonteva AMS.
- Unparalleled Expertise: Leverage our deep knowledge of Fonteva AMS, Salesforce, and other association management solutions.
Contact us today and unlock the full potential of Fonteva AMS for your association’s member engagement strategy.
