The increasing pressure of diseases owing to growing age, pollution, chronic disorders which increases the expectations of patients. Salesforce has done innovation in diverse industries namely non-profits, financial, higher education in order to maintain relationships with the customers. This time Salesforce has to bring its cloud-based technology to healthcare. The goal behind this is to revolutionize the healthcare industry and in the care of patients.
The idea behind Salesforce health cloud gathers and assembles the data from multiple sources namely medical devices, electronic medical records, wearables at a single place. The consolidated information gathered gives a holistic view of the patient’s records which assists in making smarter care decisions. This collected data will give effective future visibility across the entire workflow. Patients can now access the information on their mobile phones.
Salesforce Health Cloud Serving Patients
Healthcare industry is facing massive challenges in viewing the information and thus the interaction is hampered across the healthcare network. In order to extract the relevant information, connectivity is the fundamental area through which data can be accessed. To transform the healthcare cloud experience, engage factor is essential which will improve collaboration among patients, providers, and payers.
The clinical data can be mapped from the EHR system to health cloud objects and fields. The above use case address the different roles of a person in an organization. The accounts and contacts are combined together to represent a unified object view which provides an individual ID similar to the account of a person. The specific information and necessary details of a patient are tied to the account record. The care plan is managed through various cases and is tied to account. The care team represents the contact or the coordinator which is associated with the patient.
Salesforce healthcare cloud offers numerous significant features which add value for the patients.
- Coagulate the patient information from multiple systems into a single view.
- Management of patients by organizing tasks based on priority.
- Patients can have insights into their present condition by viewing care plan, connecting, discussing and take relevant steps.
- Maintaining standards of accuracy and perfection in case handling.
With the advent of Salesforce Health Cloud, we are supposing that the gap will be minimized and make healthcare industry a place where all the providers namely caregivers, nurses, doctors, and another person can interact with each other.
